Click here to track your package
- Products are sent from our warehouse in the Netherlands with PostNL.
- If you are not at home, the carrier will try it again later. It is usually possible to choose your next delivery time on the website of the carrier.
- If you are not at home on a second attempt, the carrier will take the order back and you can pick it up at the nearest pick-up point of the carrier.
- If the product is in stock, it will usually be delivered to you between 1 and 3 business days.
- We send orders by registered mail.
- You will always receive a shipping confirmation.
- You will also receive an email with a link ('track & trace') so that you can track your order yourself.
An overview of the shipping costs can be found here. These are calculated automatically in your shopping basket.
Belgium and Germany: € 9.00:
EUR1 countries: € 18.00
(Denmark, France, Monaco, Italy, Luxembourg, Austria, Spain, Portugal, United Kingdom, Sweden)
EUR2 countries: € 25.00
(Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal, Romania, Slovenia, Slovakia)
EUR3 countries: € 30.00
(Albania, Andorra, Bosnia and Herzegovina, Cyprus, Gibraltar, Greece, Greenland, Iceland, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Turkey, Vatican City, Belarus, Switzerland)
World (other): € 35.00
I have not received my order. What should I do?
Please contact us in the following cases (see contact details):
- If you do not have a track & trace code and you have not received your order within 5 days after the shipment confirmation.
- If you have received a track & trace code, but if it no longer shows any further information or progress (the status remains unchanged).
- If according to the track & trace code the package would have been delivered, but you did not receive it.
What are we doing?
- We contact the carrier and request for an investigation.
- The investigation can take a few days to a couple of weeks.
- If the investigation shows that the package was lost during transport, we will send you a new product free of charge as soon as possible.
- If we cannot deliver the product (not in stock) or if you no longer wish to receive the product, we will refund the purchase amount to your bank account.