EME Napoleon | Shipping & Delivery
Wenn will my order be sent and delivered?
Products are sent from our warehouse in the Netherlands with PostNL. If you are not at home, the carrier will try it again later. It is usually possible to choose your next delivery time on the website of the carrier.
If you are not at home on a second attempt, the carrier will take the order back and you can pick it up at the nearest pick-up point of the carrier.
If the product is in stock, it will usually be delivered to you in the Netherlands the next working day, but in any case between 1 and 3 working days. Within Europe, you must take into account a delivery time between 3 and 5 working days. Outside Europe, delivery can vary between 1 and 3 weeks. This depends on the time within which the goods are released by customs.
We send orders by registered mail. You will always receive a shipping confirmation. You will also receive an email with a link ('track & trace') so that you can track your order yourself.
How much are the shipping costs?
An overview of the shipping costs can be found here. These are calculated automatically in your shopping basket.
Belgium and Germany: € 9.00:
EUR1 countries: € 18.00
(Denmark, France, Monaco, Italy, Luxembourg, Austria, Spain, Portugal, United Kingdom, Sweden)
EUR2 countries: € 25.00
(Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal, Romania, Slovenia, Slovakia)
EUR3 countries: € 30.00
(Albania, Andorra, Bosnia and Herzegovina, Cyprus, Gibraltar, Greece, Greenland, Iceland, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Turkey, Vatican City, Belarus, Switzerland)
World (other): € 35.00
I have not received my order. What should I do?
Please contact us in the following cases (see contact details):
If you do not have a track & trace code and you have not received your order within 7 days after the shipment confirmation.
If you have received a track & trace code, but if it no longer shows any further information or progress (the status remains unchanged).
If according to the track & trace code the package would have been delivered, but you did not receive it.
What are we doing?
We contact the carrier and request for an investigation. The investigation can take a few days to a couple of weeks. If the investigation shows that the package was lost during transport, we will send you a new product free of charge as soon as possible.
If we cannot deliver the product (not in stock) or if you no longer wish to receive the product, we will refund the purchase amount to your bank account.