Shipping and delivery of your order
Would you like to know when your order will be shipped, how long delivery takes or how much shipping costs? Below you’ll find all the information about shipping and delivery of orders from Napoleonbestek.nl.
When will my order be shipped?
We do our best to process orders as quickly as possible and, where possible, hand them over to the carrier on the same working day. Once your order has been shipped, you’ll receive a shipping confirmation by email. For shipments with track & trace, you’ll also receive a link allowing you to follow the current delivery status of your parcel.
PostNL is our standard carrier. Depending on the destination, the size of the order and the selected shipping method, we may also use another carrier.
When can I expect my order?
The usual delivery time depends on the destination country:
- The Netherlands: usually the next working day after dispatch; please allow approximately 1 to 3 working days.
- Germany: usually within 3 working days.
- Europe: usually within 5 working days.
- Outside Europe: delivery may take several weeks and also depends on customs clearance.
The stated delivery times are estimates. During busy periods or in the event of delays with the carrier, delivery may take longer.
What happens if I’m not at home?
Unable to receive your parcel in person? Check the carrier’s track & trace information. This will show you where your parcel is and which delivery options are available. Depending on the carrier and shipment, the parcel may, for example, be delivered to a neighbour, a designated safe place or a collection point.
Can I have my order delivered to a collection point?
Where this shipping option is available for your order, you can choose delivery to a collection point during checkout. The available delivery options will be shown during the checkout process.
Can I collect my order from Napoleonbestek.nl?
Yes. You can collect your order by appointment. Please contact us in advance to arrange a collection time.
How much are the shipping costs?
Shipping costs are calculated automatically during checkout based on the destination and shipping method. You’ll see the final shipping costs before completing your order.
Shipping within the Netherlands
- Letter post: € 4.25
- Parcel delivery: € 6.75
- Delivery to a PostNL collection point: € 6.75
Whether an order can be sent by letter post depends on the size and contents of the order.
Shipping to Germany
Parcel delivery: € 6.75
International shipping
Please note: from 1 January 2027, we will only sell and ship within the Netherlands and to Germany. Until and including 31 December 2026, the following shipping rates apply to international orders:
- Zone EUR1: € 15.00
Denmark, France, Italy, Luxembourg, Monaco, Austria, Portugal, Spain, the United Kingdom and Sweden. - Zone EUR2: € 19.95
Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Romania, Slovenia and Slovakia. - Zone EUR3: € 19.95
Albania, Andorra, Bosnia and Herzegovina, Cyprus, Gibraltar, Greece, Greenland, Iceland, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Turkey, Vatican City, Belarus and Switzerland. - Other countries: from approximately € 24.95. Exact shipping costs depend on the destination, parcel size and weight.
Do I have to pay import duties or customs charges?
For shipments to countries outside the European Union, import duties, taxes and other customs charges may apply. These costs are not included in the stated shipping charges and may be collected upon import by local authorities or the carrier. Any import duties, taxes and customs clearance fees are the responsibility of the recipient. The amount varies by country and shipment. For up-to-date information, please contact the customs or tax authorities in the destination country.
My letterbox parcel is marked as ‘delivered’, but I haven’t received it. What should I do?
Does the track & trace show that your letterbox parcel has been delivered, but you haven’t received it yet? For letterbox parcels, the delivery status may be updated before the parcel is actually delivered to your address. As a result, a letterbox parcel may be shown as ‘delivered’ while the actual delivery is still due to take place.
Please wait 1 to 2 working days. In most cases, the letterbox parcel will still be delivered within this period.
Haven’t received the parcel after 2 days? First check with your neighbours to see whether it may have been delivered to them. If this is not the case and you still cannot find the parcel, please contact us so that we can assist you.
I still haven’t received my parcel. What should I do?
First check the track & trace information you received with your shipping confirmation. This will provide the most up-to-date information about the delivery of your parcel.
Please contact us if:
- you haven’t received your parcel within 5 days of the shipping confirmation and there is no useful track & trace information available;
- the track & trace status has not changed for an extended period;
- the carrier states that the parcel has been delivered, but you haven’t received it.
Is the parcel marked as delivered? First check whether it has been delivered to a neighbour, a designated safe place or a collection point. If you still cannot find the parcel, please contact us.
What happens if my parcel is lost?
Can’t find your parcel and the track & trace information doesn’t provide a clear answer? Please contact us. If necessary, we’ll contact the carrier and request an investigation into the shipment.
If the investigation confirms that the parcel was lost in transit, we’ll provide an appropriate solution. Where possible, we’ll resend the order at no additional shipping cost.
If the ordered product cannot be supplied again, for example because it is no longer in stock, we’ll refund the relevant purchase amount.