How can I pay?
The following secure payment methods are active in this webshop:
Did you cancel the payment yourself because you no longer want to proceed with the order and/or payment?
Then you don't need to do anything. Your order will be canceled as soon as possible, at the latest within 24 hours.
Did the payment fail, but you still want to pay for your order?
If you have an account, you can log in and pay for the order in your account. You can also ask us to send a payment link: Send me a payment link (Please include the order number in the email). If the order is not paid on time, it will be canceled.
I want to transfer the amount. What are the bank details of EME Napoleon?
IBAN: NL14INGB0005970700
Account holder: Napoleon Bestek Breukelen
BIC: INGBNL2A
Bank Name: ING Bank
I want to redeem a gift card or enter a discount code. How do I do that?
Do you have a gift card from EME Napoleon and want to redeem it? You can do that on the Checkout page. There is an option: 'Add a discount code or gift card'. Once you enter the gift card code here, the amount will be deducted from the total.
Do you have multiple gift cards?
Then you can enter a new code each time after entering and applying the gift card.
Do you have insufficient or excess balance on your gift card for the purchase?
If you have insufficient balance on your gift card for the purchase, you can pay the remaining amount using another chosen payment method. If you have excess balance on your gift card, the remaining amount will stay on your card and you can use it for a future purchase. You can check your balance on the "Gift Card" page.