Customer Service

Yes, EME Napoleon cutlery is dishwasher safe. Follow the care instructions to help preserve its colour, shine and quality over time. Remove food residue, preferably use a mild dishwasher detergent and take the cutlery out once the programme has finished.

Place EME Napoleon cutlery in the cutlery basket with the handles facing upwards. Remove food residue first and avoid direct contact between the cutlery and dishwasher salt.

Preferably use a mild dishwasher detergent without citric acid or other harsh acids. This helps preserve the colour, shine and quality of your cutlery.

Preferably choose a normal wash programme and avoid programmes with very high temperatures. Remove the cutlery once the programme has finished and dry it with a soft cloth if necessary.

Remove any spilled dishwasher salt before loading the cutlery. If necessary, run an empty programme first to rinse away any remaining salt. Direct contact with dishwasher salt can damage the cutlery.

Dry the cutlery with a soft cloth if it is still damp after the wash programme. Remove the cutlery from the dishwasher as soon as the programme has finished.

Wash EME Napoleon cutlery with warm water, a mild washing-up liquid and a soft sponge or cloth. Rinse thoroughly and dry with a soft cloth. If you are unsure whether a detergent or dishwasher programme is suitable, wash the cutlery by hand.

Clean the handles gently and use a soft sponge or cloth when washing by hand. Choose a mild cleaning product and avoid dishwasher programmes with very high temperatures. After cleaning, dry the cutlery with a soft cloth if necessary.

The appropriate method depends on the type of stain or deposit. See our care tips for EME Napoleon cutlery for more information on cleaning and caring for your cutlery.

At Napoleonbestek.nl, you can pay securely online using various payment methods. View our payment methods overview. The payment options available for your order are shown during checkout.

No, an order confirmation means we have received your order. It does not automatically confirm that your payment was successful. You may also receive an order confirmation if you cancelled the payment process or your payment failed.

If you have an account with Napoleonbestek.nl, you can pay for your order in your account under “Orders”.

If you do not have an account, request a payment link by email. Please include your order number.

You can pay for your order in your account under “Orders”. If you do not have an account, request a new payment link by emailing [email protected] and include your order number.

Open your order in your account under “Orders” to restart the payment process and view the available payment methods.

If you do not have an account, request a payment linkand include your order number.

If you have an account, you can log in and cancel your order.

If you do not have an account, contact us so we can cancel your order. Please include your order number.

Use the following bank details if you wish to pay by bank transfer:

IBAN: NL14 INGB 0005 9707 00
Account holder: Napoleon Bestek Breukelen
BIC: INGBNL2A
Bank: ING Bank

Always include your order number as the payment reference so we can match your payment to the correct order.

During checkout, enter your gift card or discount code in the field for adding a discount code or gift card. Then click “Apply”. The valid discount or gift card amount will automatically be deducted from your order total.

Yes, you can use multiple gift cards for one order at Napoleonbestek.nl. Enter your first gift card code and click “Apply”. You can then enter and apply the next gift card code.

Yes, if your gift card balance is lower than your order total, you can pay the remaining amount using another available payment method.

If your gift card balance is higher than your order total, the remaining balance stays on your gift card. You can use it for a future order.

You can check your current gift card balance on the Gift card page.

As long as your order has not been shipped, you can cancel the entire order or individual items free of charge. Contact us and include your order number.

If you have an account, you can also log in and cancel your order in your account.

If your order has already been shipped, you can use the returns procedure where the legal right of withdrawal applies. Register your return using our return form.

As a consumer buying online, you generally have a 14-day cooling-off period after receiving your order to let us know that you wish to withdraw from the purchase. After notifying us, you have another 14 days to send the product back.

You can register your return online using our return form. Pack the product carefully before sending it back.

You may inspect and assess the cutlery as necessary to establish its nature, characteristics and functioning. If you use it more than necessary for this purpose, or damage it, we may deduct an amount for the loss in value where legally permitted.

You are responsible for the return shipping costs unless we supplied an incorrect or defective product, or agreed to cover these costs.

For returns we provide a shipping label. The return shipping costs are the same as the shipping costs you paid when placing your order.

Yes, you can indicate that you would like an exchange when registering your return. After receiving and processing your return, we will send the replacement product as soon as possible, provided it is available.

If you exercise your right of withdrawal, we will refund the amount due within the statutory period. We may withhold the refund until we have received the products or you have provided evidence that you have sent them back, whichever occurs first.

If you withdraw from the entire order, we will also refund the original standard shipping costs to the extent required by law. Return shipping costs are separate.

Are you unhappy with a product, your order or our service? Submit your complaint through our contact page. Describe the problem as fully and clearly as possible. We take every complaint seriously and will work with you to find an appropriate solution.

Include your order number if possible and explain the problem. If your complaint concerns a product, attach clear photos showing the issue. This helps us assess your complaint more quickly.

We will respond within 14 days of receiving your complaint. If we need more time to investigate, we will let you know when you can expect a substantive response.

We will assess your complaint and request further information if necessary. If your complaint is justified, we will provide an appropriate solution based on the circumstances and your legal rights. This may include a repair, replacement or refund.

If we cannot reach a solution together, you can submit the dispute to Stichting WebwinkelKeur for mediation.

If mediation does not resolve the issue, the dispute may, where applicable, be referred to the independent dispute resolution committee designated by Stichting WebwinkelKeur.

Submitting a complaint does not automatically suspend your payment obligations unless we agree otherwise with you in writing.

Consider the material, finish, ease of use and care requirements. Also check whether the cutlery is dishwasher safe and whether individual pieces can be purchased separately. Choose a design that suits your tableware and how you use your cutlery.

18/10 stainless steel contains approximately 18% chromium and 10% nickel. Chromium contributes to corrosion resistance, while nickel contributes to shine and durability. The metal part of EME Napoleon cutlery is made from 18/10 stainless steel.

No, a higher price does not automatically mean the cutlery is a better fit for you. Compare the materials, finish, care requirements and availability of individual pieces. The design and how comfortable the cutlery feels in your hand also matter.

Check the handle material, finish and care instructions. EME Napoleon handles are made from metal acrylic, a hard plastic. Cutlery with a separate handle requires slightly more attention during use and cleaning than cutlery made from a single piece of stainless steel.

This depends on the material and the manufacturer’s instructions. EME Napoleon cutlery is dishwasher safe. Follow the dishwasher care instructions to help preserve its colour, shine and quality for as long as possible.

A cutlery set is convenient if you want a complete matching selection straight away. Individual pieces give you the freedom to choose your own colours and quantities or add to an existing set. EME Napoleon offers both sets and many separately available pieces.

Place forks to the left of the plate and knives to the right, with the cutting edges facing the plate. A soup spoon goes to the right of the knives. Only set out the cutlery needed for the meal.

Arrange the cutlery in the order of the courses: from the outside in. The cutlery for the first course sits furthest from the plate. For each subsequent course, use the cutlery closer to the plate.

Dessert cutlery can be placed above the plate. The dessert spoon’s handle points to the right, and the dessert fork’s handle points to the left.

Glasses go above and to the right of the plate. The water glass is usually placed above the dinner knife. Arrange the wine glasses to the right of, or diagonally beside, the water glass in a logical order for the drinks you will serve.

You can place the napkin on the plate or to the left of the forks. A decorative arrangement on or beside the plate is also an option. Make sure the napkin is easy to reach.

For a simple meal, a dinner knife and fork are often sufficient, with a dinner spoon added if needed. For multiple courses, add only the cutlery required, such as starter cutlery, a soup spoon, fish cutlery or dessert cutlery.

EME Napoleon specialises in coloured Italian cutlery from the Napoleon collection by EME. Since 2013, the range has expanded to include individual cutlery pieces, cutlery sets and serving utensils in 19 colours.

EME Napoleon cutlery is made by EME Posaterie, an Italian family business founded in 1974 by Egidio Mori. EME designs and manufactures various collections of cutlery and items for the dining table.

EME Napoleon cutlery is made in Lumezzane, Italy, in the province of Brescia. It is a Made in Italy product.

The Napoleon collection is recognisable by its combination of stainless steel and distinctive coloured handles. The wide choice of colours and cutlery pieces allows you to create your own combination or expand an existing set.

Yes, EME Napoleon offers many individual cutlery pieces and serving utensils to complement an existing set. Looking for a particular colour or piece? We are happy to help you choose.

The metal cutlery pieces are shaped, finished, polished, cleaned and inspected. EME manages much of the production process in-house and checks the shape, surface and finish. Because knives have different functional requirements, they are made using a different type of stainless steel and production process from spoons and forks.

Depending on how you use our online shop, we process information such as your name, address, email address and order details. We use this information to process and deliver your order, handle payments and provide customer service.

We do not sell your personal data. We share necessary information with service providers that handle tasks such as payments, delivery and the operation of our online shop. Our privacy policy explains which companies these are.

Yes, you can request access to your data, ask us to correct it or, where possible, delete it. We cannot immediately delete information that we are legally required to retain. Send your request to [email protected].

Yes, you can reject non-essential cookies through the cookie settings and change your preferences later. Essential cookies help the online shop function properly.

Our privacy policy explains what data we process, why we process it, how long we retain it and what privacy rights you have.

Yes, in certain cases we supply businesses at specially agreed trade prices. Eligibility depends on your business activities, expected purchase volume, and the size and frequency of your orders. We supply only the Napoleon collection by the Italian brand EME.

Your business must have a valid registration with the Dutch or German Chamber of Commerce. Your business activities must be relevant to selling or professionally using our products. Prices and trade terms are agreed with you in advance.

Business orders from our regular stock are placed through the EME Napoleon online shop. For larger orders or items that need to be ordered specially from EME in Italy, please contact us in advance. A deposit of 30% to 50% may be required.

For business orders from our regular stock, the return arrangements agreed with you in advance apply. Items ordered specially for you from EME in Italy cannot be returned unless they were supplied incorrectly, damaged or defective, or we have agreed otherwise in writing.

Inform your customers about proper use and care, and direct them to our dishwasher care instructions. As the seller, you are the first point of contact for your customers’ questions, complaints and guarantee claims. If you suspect a product defect, you can then contact us.

Email [email protected] with your business details and the required items and quantities. Please also indicate how often you expect to order. This helps us determine which prices and terms are appropriate for your enquiry.