How can I order?
We only sell our items online. As soon as you have placed the order and are forwarded to the payment page, you will receive an order confirmation by email. The order will only be processed once we have received the payment. Do you need help? Please contact us (see contact details). We are happy to help you with your order.
We do not have a store that you can visit. However, it is possible to visit us after you have made an appointment with us.
We also sell through other sales platforms, such as Amazon. Of course you can order via these platforms. We would like to point out that the prices are slightly more expensive, because platforms demand a fee.
The orders via these platforms are forwarded to us and processed by us. So it does not matter whether you place the order through a platform or directly with us
I have ordered but not paid yet. What should I do?
As soon as you have placed the order and are forwarded to the payment page, you will receive a confirmation of the order by email. Sometimes it happens that the payment is not successful.
Have you canceled the payment yourself because you do not want to continue the order?
Then you don't have to do anything. Your order will be automatically canceled. You can also ignore payment reminders that are automatically sent. You can also send us an email and indicate that you would like to cancel the order. Then we will do this for you and you will not receive any e-mails with payment reminders. If you have an account, you can also log in and cancel the order in your account yourself.
Has the payment been interrupted or failed and do you want to continue the order?
If you have an account, you can also log in and pay for the order in your account. You can also transfer the invoice amount to our bank account number, quoting your order number. This information can be found on the 'Payment' page.
I have another question about my order.
Do you have a question about ordering or about your order? Our customer service is open from Monday to Sunday from 09:00 - 22:00. You can call us on (+31) 638665588 (you can also send a WhatsApp). You can also send us an email: [email protected]. You can also use the contact form on the website.
Does EME Napoleon also supply shops/resellers?
No, we only deliver to consumers.