Privacy Policy Napoleonbestek.nl
Napoleonbestek.nl handles your personal data with care. When you visit our website, place an order, create a customer account, contact us or use our services, we may process your personal data. This Privacy Policy explains which personal data we process, why and on what legal basis we process it, with which parties data may be shared, how long we retain data and which privacy rights you have.
Table of Contents
Article 1 – Who is responsible for your personal data?
1.1 – Data controller
1.2 – Contact details
Article 2 – Which personal data do we process?
2.1 – Orders
2.2 – Customer account
2.3 – Payments
2.4 – Customer service and contact form
2.5 – Returns
2.6 – Newsletter
2.7 – Reviews
2.8 – Website usage
Article 3 – Why do we process personal data?
3.1 – Performance of a contract
3.2 – Legal obligations
3.3 – Legitimate interest
3.4 – Consent
Article 4 – With whom do we share personal data?
4.1 – Lightspeed
4.2 – Mollie
4.3 – MyParcel and carriers
4.4 – Acumulus
4.5 – LaPosta
4.6 – WebwinkelKeur
4.7 – Bol.com
4.8 – Koongo
4.9 – Microsoft
4.10 – Jotform
4.11 – Google
4.12 – Clicky
4.13 – Termly
Article 5 – Transfer of personal data outside the EEA
5.1 – International service providers
5.2 – Safeguards
Article 6 – How long do we retain personal data?
6.1 – Orders and administration
6.2 – Customer accounts
6.3 – Customer service and returns
6.4 – Newsletter
6.5 – Cookie and website data
Article 7 – Cookies and website analytics
7.1 – Cookies
7.2 – Functional cookies
7.3 – Analytics and marketing cookies
7.4 – Cookie preferences via Termly
Article 8 – Security
8.1 – Protection of personal data
Article 9 – Your privacy rights
9.1 – Right of access
9.2 – Right to rectification
9.3 – Right to erasure
9.4 – Right to restriction of processing
9.5 – Right to data portability
9.6 – Right to object
9.7 – Withdrawal of consent
9.8 – Handling your request
Article 10 – Automated decision-making and minors
10.1 – Automated decision-making
10.2 – Minors
Article 11 – Questions and complaints
11.1 – Contacting Napoleonbestek.nl
11.2 – Dutch Data Protection Authority
Article 12 – Changes
12.1 – Changes to this Privacy Policy
Article 1 – Who is responsible for your personal data?
1.1 – Data controller
The data controller responsible for the processing of personal data through Napoleonbestek.nl is:
Napoleon Bestek Breukelen
trading under the name Napoleonbestek.nl
De Corridor 12-M
3621 ZB Breukelen
The Netherlands
Chamber of Commerce (KvK) number: 51712431
VAT number: NL001964476B76
1.2 – Contact details
Do you have any questions about this Privacy Policy or about the processing of your personal data? Please contact us:
Email:[email protected]
Telephone: 06-38665588
Article 2 – Which personal data do we process?
The personal data we process depends on how you use our website and services.
2.1 – Orders
When you place an order, we may process the following data, among other information:
- name;
- billing and delivery address;
- email address;
- telephone number;
- order and product details;
- payment status;
- company details when placing a business order;
- other information necessary to process and deliver your order.
2.2 – Customer account
When you create a customer account, we process the data necessary to provide the account and to manage your account and orders.
2.3 – Payments
For the processing of payments, data is processed that is necessary to carry out and administer the payment. For online payments, we use Mollie. Mollie offers various payment methods through our webshop. The data processed by Mollie may depend on the payment method you choose. We do not necessarily receive all payment information processed by Mollie or another financial institution involved in the payment.
2.4 – Customer service and contact form
When you contact us or use the contact form on our website, we may process your name, email address, telephone number, order number and the content of your message, among other information. The contact form is processed through Lightspeed.
2.5 – Returns
For registering and processing returns, we use an online returns form provided by Jotform. This may involve processing your name, email address, order number, the products you wish to return and the reason for the return.
2.6 – Newsletter
When you subscribe to our newsletter, we process your email address in order to send you the newsletter. You can unsubscribe at any time using the unsubscribe link included in every newsletter.
2.7 – Reviews
After an order, we may invite you to leave a review about Napoleonbestek.nl and/or your purchase. For sending and processing review invitations, we use WebwinkelKeur, among other services. For Google Reviews, we direct you via a link to the relevant Google service. If you subsequently use Google, Google's Privacy Policy applies to the information you provide there yourself.
2.8 – Website usage
When you visit our website, technical and usage data may be processed depending on your cookie preferences, such as:
- IP address;
- cookie IDs and other online identifiers;
- browser and device type;
- operating system;
- pages visited;
- date and time of your visit;
- referring website;
- information about your use of our website.
Article 3 – Why do we process personal data?
We only process personal data where there is a valid legal basis for doing so.
3.1 – Performance of a contract
When you place an order with us, we process personal data insofar as this is necessary to perform our contract with you. This includes:
- processing your order;
- processing your payment;
- delivering your order;
- providing information about your order;
- processing returns and refunds;
- providing customer service relating to your order.
3.2 – Legal obligations
We process certain personal data because we are legally required to do so. This applies, for example, to information required for our financial and tax administration.
3.3 – Legitimate interest
In certain cases, we process personal data because this is necessary for the legitimate interests of Napoleonbestek.nl or a third party, provided that your privacy interests do not outweigh those interests. This may include:
- protecting our website and systems;
- preventing misuse;
- improving our services;
- handling and administering questions and complaints;
- establishing, exercising or defending legal claims.
Where we rely on this legal basis, we carry out a balancing of interests where necessary.
3.4 – Consent
For certain processing activities, we first ask for your consent. This applies, for example, to newsletters where consent is required and to cookies and similar technologies for which prior consent is legally required. You can withdraw your consent at any time.
Article 4 – With whom do we share personal data?
We do not sell your personal data. To provide our services, we use various external service providers. They only receive personal data insofar as this is necessary for the relevant service or where another valid legal basis exists.
4.1 – Lightspeed
Our webshop runs on Lightspeed eCom. Lightspeed processes data required for, among other things, the operation of the webshop, orders, customer accounts and the contact form.
4.2 – Mollie
We use Mollie to process online payments. Mollie processes the personal and payment data necessary to execute, verify and administer payments.
4.3 – MyParcel and carriers
We use MyParcel to prepare and process shipments. For the actual delivery, necessary information such as your name, delivery address and, where required, email address and telephone number is shared with the carrier delivering the order. Different carriers may be used depending on the destination and shipping method.
4.4 – Acumulus
We use Acumulus for our financial administration and accounting. Data necessary for our financial administration, invoicing and statutory record-keeping obligations may be processed through this service.
4.5 – LaPosta
We use LaPosta to send our newsletter. If you have subscribed to our newsletter, your email address is processed through LaPosta for sending the newsletter and the associated functionality.
4.6 – WebwinkelKeur
We use WebwinkelKeur for customer reviews and services relating to reviews and complaints. The personal data necessary to send a review invitation may be shared with WebwinkelKeur. If you submit a review yourself or use services provided by WebwinkelKeur, WebwinkelKeur may also process personal data as an independent data controller.
4.7 – Bol.com
We also sell products through Bol.com. When you place an order with us through Bol.com, we receive and process the personal data necessary to fulfil the order. Bol.com also processes personal data itself in accordance with its own Privacy Policy.
4.8 – Koongo
We use Koongo to manage and transfer product information to sales channels. Where personal data is necessary to process an order through a connected sales channel, data may be processed within the relevant technical integration.
4.9 – Microsoft
We use Microsoft services, including Microsoft 365 and OneDrive, for business email, communication and storage of business documents. As a result, personal data contained in emails, correspondence, documents and other business files may be processed within these services.
4.10 – Jotform
We use Jotform for our online returns forms. When you complete a returns form, the personal data you enter is processed through Jotform.
4.11 – Google
We use various Google services, including services for website analytics, advertising and Google Reviews. Depending on the relevant service and your cookie preferences, technical data, online identifiers and information about your use of our website may be processed. For Google services requiring consent, the relevant cookies or similar technologies are only used after you have given your consent.
4.12 – Clicky
We use Clicky to analyse the use of our website. Where cookies or other technologies requiring consent are used, they are only activated after you have given your consent.
4.13 – Termly
We use Termly to manage cookie preferences and record consent for cookies. For this purpose, Termly may process technical data and information about your cookie preferences so that we can remember your choices and demonstrate which consent has been given.
Article 5 – Transfer of personal data outside the EEA
5.1 – International service providers
Some of the service providers we use operate internationally. As a result, personal data may in certain cases be processed outside the European Economic Area (EEA). This may, for example, apply to certain services provided by international technology companies that we use.
5.2 – Safeguards
Where personal data is processed outside the EEA, we ensure that there is a valid legal basis and, where required, appropriate safeguards in accordance with the GDPR. This may, for example, take place on the basis of an adequacy decision by the European Commission or approved Standard Contractual Clauses.
Article 6 – How long do we retain personal data?
We do not retain personal data for longer than necessary for the purpose for which it was collected, unless a statutory retention period applies.
6.1 – Orders and administration
Data forming part of our basic tax records, such as invoices and purchase and sales records, is generally retained for 7 years in accordance with Dutch tax record-keeping requirements. Where a longer statutory retention period applies, we observe that longer period. For data covered by the applicable OSS/IOSS scheme, for example, a retention period of 10 years may apply.
6.2 – Customer accounts
We retain data in a customer account for as long as the account remains active or for as long as the data is necessary for our services. You can ask us to delete your account. Data that we are required to retain by law may continue to be stored after deletion of the account for the applicable statutory retention period.
6.3 – Customer service and returns
We retain customer service correspondence, contact requests and returns information for as long as reasonably necessary to handle the relevant question, order, return, warranty or complaint and to deal with any follow-up questions or disputes. Data that also forms part of our statutory records is retained for the applicable statutory retention period.
6.4 – Newsletter
Your email address is used for the newsletter until you unsubscribe. After you unsubscribe, we may retain limited information where necessary to record your opt-out and to prevent you from being subscribed again to the same newsletter without a valid legal basis.
6.5 – Cookie and website data
Different retention periods apply to cookies and similar technologies. The current retention periods for the cookies and similar technologies used on our website can be found in the cookie information made available on our website through Termly.
Article 7 – Cookies and website analytics
7.1 – Cookies
Napoleonbestek.nl uses cookies and similar technologies. A cookie is a small file that can be stored on or read from your device when you visit a website.
7.2 – Functional cookies
Functional cookies are necessary for the website and webshop to function properly. They may, for example, be used for the shopping cart, login functionality, security and remembering necessary settings. Prior consent is not required for cookies that are strictly necessary for the functioning of the website.
7.3 – Analytics and marketing cookies
We use analytics services to gain insight into how our website is used and marketing services to measure the effectiveness of advertisements and campaigns. For cookies and similar technologies for which consent is legally required, we ask for your consent in advance. These are not placed or activated before you have given your consent.
7.4 – Cookie preferences via Termly
We use the Termly cookie banner to manage cookie preferences. Depending on the available categories, this banner allows you to:
- accept cookies;
- reject non-essential cookies;
- set your preferences by category.
You can change your previous choices at a later date and withdraw your consent through the cookie settings on our website. More information about individual cookies, providers, purposes and retention periods can be found in the cookie information made available through Termly.
Article 8 – Security
8.1 – Protection of personal data
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, unwanted disclosure and unauthorised alteration. We also require service providers processing personal data on our behalf to implement appropriate security measures.
Article 9 – Your privacy rights
Under the General Data Protection Regulation (GDPR), you have various rights regarding your personal data.
9.1 – Right of access
You can ask us which personal data we process about you and, where applicable, request a copy of that data.
9.2 – Right to rectification
Is your personal data inaccurate or incomplete? You can ask us to correct or complete it.
9.3 – Right to erasure
In certain circumstances, you can ask us to delete your personal data. This right does not apply where, for example, we are required by law to retain the data.
9.4 – Right to restriction of processing
In certain circumstances, you can request that the processing of your personal data be temporarily restricted.
9.5 – Right to data portability
Where the legal requirements are met, you may have the right to receive personal data that you have provided to us in a structured, commonly used and machine-readable format or to have that data transferred directly to another organisation.
9.6 – Right to object
Where we process personal data on the basis of a legitimate interest, you may object to this processing in certain circumstances. You can always object to the processing of personal data for direct marketing purposes.
9.7 – Withdrawal of consent
Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
9.8 – Handling your request
Would you like to exercise any of your privacy rights? Send your request to [email protected]. We will generally respond to your request within one month. If a request is complex or if several requests have been submitted, this period may be extended in accordance with the GDPR. In that case, we will inform you within the first month. To prevent personal data from being disclosed, changed or deleted at the request of the wrong person, we may ask for additional information to verify your identity. We will not request more information than is reasonably necessary for this purpose.
Article 10 – Automated decision-making and minors
10.1 – Automated decision-making
Napoleonbestek.nl does not itself make decisions based solely on automated processing of personal data that produce legal effects concerning you or otherwise significantly affect you. External parties, such as payment service providers, may independently perform automated checks as part of their own services, for example for fraud prevention or payment risk assessment. For information about this, please refer to the Privacy Policy of the relevant service provider.
10.2 – Minors
Our webshop and services are not specifically directed at minors. We do not intend to knowingly collect personal data from children except where this is necessary and legally permitted.
Article 11 – Questions and complaints
11.1 – Contacting Napoleonbestek.nl
Do you have a question or complaint about how we handle your personal data? Please contact us:
Email:[email protected]
Telephone: 06-38665588
We will endeavour to deal with your question or complaint as quickly as possible.
11.2 – Dutch Data Protection Authority
You have the right to lodge a complaint with the Dutch data protection supervisory authority, the Autoriteit Persoonsgegevens (Dutch Data Protection Authority), if you believe that your personal data is being processed in breach of data protection legislation.
Article 12 – Changes
12.1 – Changes to this Privacy Policy
We may amend this Privacy Policy if our services, the systems we use or applicable laws and regulations change. The most recent version will always be published on this page.
Napoleon Bestek Breukelen – Napoleonbestek.nl
De Corridor 12-M
3621 ZB Breukelen
The Netherlands
Chamber of Commerce (KvK) number: 51712431
VAT number: NL001964476B76
Email:[email protected]
Telephone: 0638665588
Version: 26 September 2026