Table of Contents
Article 1 – Napoleonbestek.nl
1.1 – Company details
1.2 – Definitions
Article 2 – Applicability
2.1 – When do these terms and conditions apply?
2.2 – Availability of the terms and conditions
2.3 – Invalid provision
2.4 – Consumer rights
Article 3 – Offer and agreement
3.1 – Product information
3.2 – Obvious errors
3.3 – Formation of the agreement
3.4 – Order confirmation
Article 4 – Prices and payment
4.1 – Prices and additional costs
4.2 – Payment methods
4.3 – Failed payment
4.4 – Unpaid order
4.5 – Business payments
Article 5 – Delivery
5.1 – Processing of orders
5.2 – Delivery address and collection point
5.3 – Maximum delivery period
5.4 – Delivery times
5.5 – Risk during shipment
5.6 – Carriers and shipping methods
Article 6 – Conformity and statutory guarantee
6.1 – Conforming product
6.2 – Statutory guarantee
6.3 – Wear and tear and improper use
6.4 – Additional guarantee
Article 7 – Right of withdrawal for consumers
7.1 – 14-day withdrawal period
7.2 – Start of the withdrawal period
7.3 – Withdrawing an order
7.4 – No reason required
7.5 – Return period
7.6 – Examining the product during the withdrawal period
Article 8 – Return costs and refunds
8.1 – Return shipping costs
8.2 – Incorrect or defective product
8.3 – Refund for the entire order
8.4 – Partial return
8.5 – Refund period
8.6 – Method of refund
Article 9 – Exceptions to the right of withdrawal
9.1 – Products excluded from the right of withdrawal
Article 10 – Business orders
10.1 – When is an order considered a business order?
10.2 – Consumer rights do not apply
10.3 – Separate business arrangements
Article 11 – Personal data
11.1 – Data protection legislation
11.2 – Processing and retention period
11.3 – Security of personal data
11.4 – Privacy policy
Article 12 – Complaints
12.1 – Submitting a complaint
12.2 – Complaint concerning a defect
12.3 – Response period
12.4 – Mediation through WebwinkelKeur
12.5 – Dispute resolution procedure
Article 13 – Applicable law and disputes
13.1 – Dutch law
13.2 – Attempting to resolve disputes together first
13.3 – Competent court
Article 14 – Amendments to the General Terms and Conditions
14.1 – New version of the terms and conditions
14.2 – No retroactive effect
Article 1 – Napoleonbestek.nl
1.1 – Company details
These General Terms and Conditions apply to:
Napoleon Bestek Breukelen
trading under the name Napoleonbestek.nl
De Corridor 12-M
3621 ZB Breukelen
The Netherlands
Telephone: +31 638665588
Email:[email protected]
Chamber of Commerce (KvK) number: 51712431
VAT number: NL001964476B76
Hereinafter referred to as: Napoleonbestek.nl.
1.2 – Definitions
For the purposes of these General Terms and Conditions, the following definitions apply:
- Consumer: a natural person acting for purposes outside their trade, business or profession.
- Customer: any natural person or legal entity entering into an agreement with Napoleonbestek.nl.
- Agreement: any agreement between Napoleonbestek.nl and the customer for the supply of products.
- Right of withdrawal: the statutory right of a consumer to withdraw from a distance contract within the statutory withdrawal period without giving any reason.
Article 2 – Applicability
2.1 – When do these terms and conditions apply?
These General Terms and Conditions apply to every offer made by Napoleonbestek.nl and to every agreement entered into between Napoleonbestek.nl and the customer.
2.2 – Availability of the terms and conditions
Before the agreement is concluded, these General Terms and Conditions will be made available to the customer in a manner that allows the customer to save them and consult them at a later date.
2.3 – Invalid provision
If any provision of these General Terms and Conditions is void or is declared invalid, the remaining provisions will remain fully applicable.
2.4 – Consumer rights
Consumers always retain their statutory consumer rights. Nothing in these General Terms and Conditions limits those rights.
Article 3 – Offer and agreement
3.1 – Product information
Napoleonbestek.nl describes the products offered as fully and accurately as possible. Images, colours, dimensions and other product information are intended to provide as accurate an impression as possible of the product offered. Colours may differ slightly from the actual colour of the product due to factors including screen settings, photography and lighting conditions.
3.2 – Obvious errors
Obvious mistakes, typographical errors, input errors or pricing errors are not binding on Napoleonbestek.nl where it is clear, or should reasonably be clear, to the customer that an error has occurred.
3.3 – Formation of the agreement
The agreement is formed when the customer has placed the order and Napoleonbestek.nl has confirmed the order, unless the order cannot be accepted for a valid reason.
3.4 – Order confirmation
After placing the order, the customer will receive an electronic confirmation containing the details of the order.
Article 4 – Prices and payment
4.1 – Prices and additional costs
For consumers, prices in the webshop are displayed including VAT unless expressly stated otherwise. Any shipping costs and other additional costs will be displayed before the customer completes the order.
4.2 – Payment methods
The customer may pay using the payment methods offered during the checkout process.
4.3 – Failed payment
If a payment is not successfully completed, Napoleonbestek.nl may give the customer the opportunity to complete the payment at a later time, for example by providing a new payment link.
4.4 – Unpaid order
Where payment is required for an order and payment is not received in time, Napoleonbestek.nl may cancel the order.
4.5 – Business payments
Separate payment terms may be agreed for business orders. Where applicable, these terms will be communicated to the business customer in advance.
Article 5 – Delivery
5.1 – Processing of orders
Napoleonbestek.nl processes orders with care and aims to dispatch orders as quickly as possible.
5.2 – Delivery address and collection point
The order will be delivered to the address provided by the customer when placing the order or to a selected collection point where this option is offered during checkout.
The customer is responsible for providing accurate and complete address details.
5.3 – Maximum delivery period
Napoleonbestek.nl will deliver an order no later than 30 days after the agreement has been concluded, unless a different delivery period has been agreed.
5.4 – Delivery times
Delivery times stated on the website are indicative unless a fixed delivery period has expressly been agreed.
5.5 – Risk during shipment
For consumer orders, the risk of damage to or loss of the products remains with Napoleonbestek.nl until the consumer, or a third party designated by the consumer who is not the carrier, has received the order, unless otherwise provided by law.
5.6 – Carriers and shipping methods
Napoleonbestek.nl may use different carriers and shipping methods. The available options may depend on factors including the destination, size and contents of the order.
Article 6 – Conformity and statutory guarantee
6.1 – Conforming product
Napoleonbestek.nl ensures that the products supplied comply with the agreement and with what the consumer may reasonably expect from the product based on, among other things, the product description, characteristics, price and other information provided.
6.2 – Statutory guarantee
Consumers are entitled to the statutory guarantee. This means that a consumer is entitled to a product that meets what may reasonably be expected of it. In the Netherlands, the statutory guarantee does not have a general fixed guarantee period. How long a product may reasonably be expected to last depends on factors including the type of product, its price, its use and the information provided about the product.
6.3 – Wear and tear and improper use
Normal wear and tear or a problem caused by the consumer, for example through improper use, is not covered by the statutory guarantee. Where damage can demonstrably be attributed to failure to follow applicable use or maintenance instructions, this may affect the consumer's right to a free remedy.
6.4 – Additional guarantee
Any additional manufacturer's or seller's guarantee never limits the consumer's statutory rights.
Article 7 – Right of withdrawal for consumers
7.1 – 14-day withdrawal period
For a distance purchase, a consumer generally has the right to withdraw from the agreement without giving any reason within 14 days.
7.2 – Start of the withdrawal period
When purchasing a product, the withdrawal period starts on the day after the consumer, or a third party designated by the consumer who is not the carrier, receives the product. If a single order consists of several products delivered separately, the withdrawal period starts on the day after the last product has been received.
7.3 – Withdrawing an order
Within the withdrawal period, the consumer may inform Napoleonbestek.nl that they wish to exercise their right of withdrawal. This may be done using the available online withdrawal option, the return form, by email or by means of another unambiguous statement. Use of the online withdrawal option is not mandatory. The consumer may choose any valid method of communicating the withdrawal.
7.4 – No reason required
The consumer is not required to provide a reason for the withdrawal.
7.5 – Return period
After exercising the right of withdrawal, the consumer has a maximum of 14 days to return the product. The return is considered to have been made in time if the product is dispatched before this period expires.
7.6 – Examining the product during the withdrawal period
During the withdrawal period, the consumer must handle the product and its packaging with care. The consumer may examine and assess the product only to the extent necessary to establish its nature, characteristics and functioning. If the product has been used or damaged beyond what is necessary for this assessment, Napoleonbestek.nl may, where the statutory requirements are met, charge the consumer for any resulting reduction in value.
Article 8 – Return costs and refunds
8.1 – Return shipping costs
The direct costs of returning a product following an ordinary withdrawal are borne by the consumer, provided that the consumer was clearly informed of this before the agreement was concluded.
8.2 – Incorrect or defective product
If an incorrect product has been supplied or there is a defect for which Napoleonbestek.nl is responsible, the necessary return shipping costs will be borne by Napoleonbestek.nl.
8.3 – Refund for the entire order
When the entire order is withdrawn, Napoleonbestek.nl will refund all payments to which the consumer is legally entitled, including the original cost of standard delivery. If the consumer selected a more expensive delivery method than the standard delivery method offered, Napoleonbestek.nl is not required to refund the additional cost of that more expensive delivery method.
8.4 – Partial return
If only part of an order is withdrawn, the original shipping costs do not have to be refunded.
8.5 – Refund period
Napoleonbestek.nl will refund the amount due no later than 14 days after the consumer has notified Napoleonbestek.nl of the decision to withdraw from the agreement. Napoleonbestek.nl may withhold the refund until the returned product has been received or until the consumer has provided evidence that the product has been returned, whichever occurs first.
8.6 – Method of refund
The refund will be made using the same payment method used by the consumer for the original transaction, unless the consumer expressly agrees to a different payment method. The consumer will not be charged any fees for the refund.
Article 9 – Exceptions to the right of withdrawal
9.1 – Products excluded from the right of withdrawal
The right of withdrawal may only be excluded where permitted by law and where the consumer has been clearly informed of the exclusion before the agreement is concluded. For Napoleonbestek.nl, this may for example apply to products that:
- have been made according to the consumer's specifications;
- are clearly intended for a specific person;
- or are excluded from the right of withdrawal for another statutory reason.
An exception will only be applied where the statutory requirements for that exception are actually met.
Article 10 – Business orders
10.1 – When is an order considered a business order?
An order is considered a business order when the customer is acting in the course of a trade, business or profession.
10.2 – Consumer rights do not apply
Statutory rights that apply exclusively to consumers, including the statutory right of withdrawal for distance contracts, do not apply to business purchases. This does not affect any rights that a business customer may have under the law or under a separate agreement.
10.3 – Separate business arrangements
For business orders, Napoleonbestek.nl and the business customer may agree additional or different terms, for example concerning prices, payment, delivery, return options or specially purchased products. These arrangements will be agreed in advance and apply in addition to these General Terms and Conditions. In the event of a conflict, the specifically agreed business terms will prevail.
Article 11 – Personal data
11.1 – Data protection legislation
Napoleonbestek.nl processes personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
11.2 – Processing and retention period
Personal data is processed only where there is a valid legal basis for doing so and is not retained for longer than necessary, unless a statutory retention obligation applies.
11.3 – Security of personal data
Napoleonbestek.nl takes appropriate technical and organisational measures to protect personal data against loss, misuse or unauthorised access.
11.4 – Privacy policy
Further information about the processing of personal data and customers' rights is provided in Napoleonbestek.nl's privacy policy.
Article 12 – Complaints
12.1 – Submitting a complaint
If you have a complaint about a product, an order or the performance of the agreement, please contact Napoleonbestek.nl first. A complaint may be submitted using the contact options available on Napoleonbestek.nl or via:
Email:[email protected]
Telephone: +31 638665588
12.2 – Complaint concerning a defect
A consumer must notify Napoleonbestek.nl of a defect within a reasonable period after discovering it. Notification within two months of discovering the defect is in any event considered timely.
12.3 – Response period
Napoleonbestek.nl will generally respond to a complaint within 14 days of receiving it. If more time is required to investigate the complaint, the customer will receive an acknowledgement of receipt within this period and, where possible, an indication of when a substantive response can be expected.
12.4 – Mediation through WebwinkelKeur
Napoleonbestek.nl is affiliated with WebwinkelKeur. If a consumer and Napoleonbestek.nl are unable to resolve a complaint together, the consumer may make use of the dispute mediation options offered to consumers by WebwinkelKeur.
12.5 – Dispute resolution procedure
If mediation does not result in a solution, the consumer may, where the applicable conditions are met, make use of the independent dispute resolution procedure available through WebwinkelKeur.
Article 13 – Applicable law and disputes
13.1 – Dutch law
Agreements with Napoleonbestek.nl are governed by Dutch law. Where the customer is a consumer residing in another country, this choice of law does not affect any mandatory consumer protection to which the consumer is entitled under the applicable law.
13.2 – Attempting to resolve disputes together first
Napoleonbestek.nl and the customer will first attempt to resolve any dispute by mutual agreement.
13.3 – Competent court
If the parties are unable to reach a solution, the dispute may be submitted to the court having jurisdiction under applicable law. For consumers, mandatory rules concerning court jurisdiction remain fully applicable.
Article 14 – Amendments to the General Terms and Conditions
14.1 – New version of the terms and conditions
Napoleonbestek.nl may amend these General Terms and Conditions. An order is governed by the General Terms and Conditions that applied and were made available to the customer when the agreement was concluded.
14.2 – No retroactive effect
Any amendment to these General Terms and Conditions will not have retroactive effect to the detriment of the customer.
Napoleon Bestek Breukelen – Napoleonbestek.nl
De Corridor 12-M
3621 ZB Breukelen
The Netherlands
Chamber of Commerce (KvK): 51712431
VAT number: NL001964476B76
Email:[email protected]
Telephone: +31 638665588
Version: 26092026