How does the loyalty program work?
When you register for our loyalty program, we'll gift you the first 15 points! For every euro you spend, you'll receive 1 point. You can redeem these points for euros on your next purchases. The longer you save, the higher the discount.
How much discount can I accumulate?
Have you gathered 100 points? You can already exchange them for a €3 discount. Would you prefer to save up to 150 points? Your discount will be €5. If you wait until you have 200 points, you'll have earned €10!
We also enjoy giving our customers presents for their birthdays. No points, but rather cutlery or simply a discount voucher in euros. Do you want to receive a gift from us too? Register for the bonus program and provide your birthdate! You'll receive 1 point as a gift for registering your birthdate, and every year on your birthday, you'll get a gift from us! Sounds nice, right?
How do I sign up for the Loyalty Program?
Have you already registered as a customer? Then go to: Reward Program - EME Napoleon cutlery, click on 'My Account/Register'. You'll be asked to verify your phone number. Once you've done this, you'll be enrolled in the loyalty program. If you're not a customer yet, go to: Reward Program - EME Napoleon cutlery, click on 'My Account/Register', and sign up as a customer. Once you've done this, you'll be enrolled in the loyalty program.
Where can I see how many points I've earned?
In your account under 'Accumulated Points', you can see the points you've accumulated.
How do I sign up for a birthday gift?
Have you completed the previous steps and registered for the loyalty program? Go to your account and look under 'Accumulated Points'. At the bottom left, you'll find a section titled 'Birthday Rewards'. By clicking on 'edit', you can provide your birthdate.
How do I redeem my points for a discount?
Once you've gathered enough points, you can redeem them when checking out your next order. This can be done starting from 100 points (€3 discount). If you prefer to save up to 150 points, your discount will be €5. If you wait until you have 200 points, you'll have earned €10!
You can redeem the points in your shopping cart. At the bottom of the page, there's a yellow-highlighted block. You can click on it to see how many points you can currently redeem at that moment: