Return policy

 

If you are not satisfied and wish to cancel the purchase or exchange the product, you can send it back to us. You must register the return via the online return form.

 

 

Return conditions

 

You must let us know within 14 days after receiving your product. After this notification you have (another) 14 days to send the product to us.

After the notification of the return, we will send you a return label.

No costs will be charged for the return. The shipping label has already been paid by us.

You must return the product unused, undamaged and in its original packaging.

You can deliver the package to a Post agency.

Used or damaged products are not taken back.

As soon as we have received the product, you will receive a confirmation.

If you have opted for an exchange or other product, we will send it to you as soon as possible after receiving your product.

Did you return the product because you do not longer want the product and you want to cancel the purchase? We will refund the purchase amount, excluding the previously paid shipping costs, to your bank account as soon as possible.

 

 

 

The product is defect. Do I have guarantee?

 

We provide a standard 1 year warranty on the cutlery.

Damage due to incorrect use or maintenance (see our maintenance instructions) is not covered by the warranty.

If the product is defect you must first contact us about the defect (see contact details).

Returning is free in the case of a defect covered by the warranty.

We will replace or reimburse the product as soon as possible.

In the event of a guarantee, you will be reimbursed the full purchase price, the previously paid shipping costs and the shipping costs for returning.

 

 
Return Form

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