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EME Napoleon | Return policy

 

Can I return or exchange my order?

If you are not satisfied and wish to cancel the purchase or exchange the product, you can send it back to us. You must register the return via the online return form.

You must let us know within 14 days after receiving your product. After this notification you have (another) 14 days to send the product to us. After the notification of the return, we will send you a return label. No costs will be charged for the return. The shipping label has already been paid by us. You must return the product unused, undamaged and in its original packaging. Used or damaged products are not taken back. You can deliver the package to a Post agency. As soon as we have received the product, you will receive a confirmation.

If you have opted for an exchange or other product, we will send it to you as soon as possible after receiving your product. Did you return the product because you do not longer want the product and you want to cancel the purchase? We will refund the purchase amount, excluding the previously paid shipping costs, to your bank account as soon as possible.

 

Where can I find the return form?

The return form can be found here: online return form

 

When will the purchase amount be refunded?

Did you return the product because you do not longer want the product and you want to cancel the purchase? We will refund the purchase amount, excluding the previously paid shipping costs, to your bank account as soon as possible. So you will certainly receive your money back within the period of 14 days!